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Policy

We work hard to provide a great orthodontic service to our patients and we hope you are always delighted with the dental care you receive from Pure Orthodontics. We welcome constructive feedback, whether good or bad, and are always looking for ways to improve, so please let us know what you think of our service.

Disabled access

We welcome patients with disabilities and have a ground floor surgery, toilet to DDA standards and access via a movable wheelchair ramp.

Confidentiality

We take patient confidentiality seriously and all personal information is stored securely and treated in the strictest confidence with members of staff only having access when necessary.

Feedback and complaints

Pure Orthodontics is committed to providing a high quality, patient-focused service. Feedback and complaints are taken very seriously, as we want every patient to feel satisfied with the services we provide.


Michele Parkes is our practice manager and complaints can be made to her in person and by telephone, email or letter. We will acknowledge a complaint within three working days. If you are still not happy and would like to take things further, The Dental Complaints service is the next step. The website can be found at www.dentalcomplaints.org.uk and here you will find an online form to fill in. Alternatively, they can be contacted by phone on 08456 120 540.

Our full complaints policy is available by clicking here.


Pure Orthodontics is committed to providing a high quality, patient-focused service. Feedback and complaints are taken very seriously, as we want every patient to feel satisfied with the services we provide.

Information on how to make a complaint